Responsible Gaming
Gaming Should Be Entertainment
At Royal Reels, we believe that online gaming should be an enjoyable form of entertainment, not a way to earn money or solve financial problems. We're committed to promoting responsible gaming practices and supporting the wellbeing of our players in New Zealand.
Only gamble with money you can afford to lose, and always set limits before you play.
Age Verification
In New Zealand, you must be 18 years of age or older to participate in gaming activities. Royal Reels is strictly for adults only. We verify all players' ages during registration and reserve the right to request additional documentation to confirm your eligibility.
If you are under 18, please do not attempt to create an account. If you suspect someone underage is using our services, please contact us immediately.
Warning Signs of Problem Gambling
If you recognise any of the following warning signs in your own behaviour, you may be developing a gambling problem:
- Spending more time or money gaming than intended
- Chasing losses by continuing to play to recover money lost
- Hiding your gaming activity from family, friends, or partners
- Neglecting work, school, family, or social responsibilities due to gaming
- Using gaming as a way to cope with stress, anxiety, or other emotions
- Borrowing money or going into debt to fund gaming
- Feeling restless or irritable when not gaming
- Experiencing unsuccessful attempts to cut back or stop gaming
- Lying about the extent of your gaming activities
- Jeopardising relationships, education, or career opportunities
If you notice these signs, please reach out for support immediately.
Self-Help Tools & Features
Royal Reels provides a range of tools to help you maintain control of your gaming:
- Deposit Limits: Set daily, weekly, or monthly limits on the amount of money you can deposit into your account
- Loss Limits: Restrict the amount you're willing to lose during a set period
- Reality Checks: Receive periodic reminders of how long you've been playing and how much you've spent
- Self-Exclusion: Take a break from gaming by temporarily or permanently closing your account
- Session Time Limits: Set automatic session timeouts to control your playing time
- Cooling Off Period: Request a 24-hour suspension before account closure for additional reflection
To access these tools, log into your Royal Reels account and visit the Responsible Gaming settings in your account preferences.
Support Organisations & Helplines
If you're struggling with problem gambling, help is available. Please contact one of these organisations:
New Zealand
- Gambling Helpline (Aotearoa New Zealand): 0800 664 262 (Free, 24/7, Confidential) | www.gamblinghelpline.co.nz
- Problem Gambling Foundation (Te Puna Pūroa): www.problemgambling.nz | Phone: 0800 422 243
International Support Services
- GamCare (United Kingdom): www.gamcare.org.uk
- GamStop (United Kingdom): www.gamstop.co.uk
- Gambling Help Online (Australia): www.gamblinghelponline.org.au
- Responsible Gambling Council (Canada): www.responsiblegambling.org
- National Council on Problem Gambling (United States): www.ncpgambling.org
All support services listed are confidential and available to speak with trained counsellors who understand problem gambling.
Need Help? Reach Out Today
If you feel that your gaming is becoming a problem, or if someone you care about is struggling with gambling, please don't hesitate to seek help. There is no shame in asking for support—trained professionals are ready to assist you.
Contact the Gambling Helpline (Aotearoa New Zealand) on 0800 664 262 for free, confidential support available 24 hours a day, 7 days a week.
Your wellbeing is our priority. Gaming should always remain fun and within your control.